Shipping / Returns / Exchange
RETURNS / EXCHANGE / SHIPPING
AM I ABLE TO CANCEL MY ORDER? ALL SALES ARE FINAL, Once an order is processed, we cannot modify or cancel a shipment. UNLESS YOUR ORDER HAVE NOT BEEN PROCESSED. All flagged orders will be cancelled.
CHANGING SHIPPING ADDRESS? Shipping addresses cannot be changed after the order has been shipped. We will only be using the address provided when the order was originally placed. Unless order have not been processed then we can manually make changes.
HOW CAN I TRACK MY ORDER? You will receive an email confirmation with tracking information once the order has been shipped.
EXCHANGE POLICY? ALL SALES ARE FINAL due to our products being made to order BUT with exceptions of damaged item(s) or wrong size/item shipped by our fulfillment team. Email : PLAYSGALLERY.CUSTOMER@GMAIL.COM for any inconvenience. Thank you.
DOMESTIC SHIPPING
Premade: Please allow 2-3 days for your order to be shipped.
Preorder: Please allow 4-6 weeks for your order to be shipped.
AFTER YOUR ORDER HAS SHIPPED, A CONFIRMATION EMAIL WILL BE SENT TO YOU.
ONCE THEY ARE LEFT WITH THE CARE OF OUR SHIPPING CARRIER, WE ARE NOT RESPONSIBLE FOR THE PACKAGES. The customer and the shipping carrier now share this responsibility.
PLEASE CONTACT YOUR LOCAL SHIPPING CUSTOMER SERVICE PROVIDER IF YOU HAVE ANY COMPLAINTS OR PROBLEMS WITH THE DELIVERY OF YOUR PACKAGE. It is the responsibility of the customer to be present at the delivery location on the scheduled delivery date.
When placing an order, kindly double-check that your shipping address is accurate and, if necessary, includes the correct apartment number. For any lost or stolen packages, WE ARE NOT RESPONSIBLE OR LIABLE. WE HAVE NO CONTROL OVER ITEMS STUCK IN TRANSIT, SO YOU MUST DEAL WITH THE CARRIER.
You are financially responsible for any additional shipping costs associated with your order if it is returned to our facility by the carrier for any reason.
Thank you for your business. Contact : PLAYSGALLERY.CUSTOMER@GMAIL.COM for any inconvenience.